Manager Customer Service (R)
Job Title: Manager Customer Service (R)
Requisition ID: 193503
Career Group: Store Management
Job Category: Retail - Administration
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario
City: Waterdown
Location: 9628 Waterdown FreshCo
Postal Code: L8B 0E5
Looking for an exciting and fulfilling place to work? You've come to the right place!
We love working with ambitious people who love food as much as we do. Whether it's your first job or you're ready for a new challenge, we have a career to fit your life.
Launched in 2010, FreshCo's commitment to delivering top quality products with lower prices and superior service to customers makes FreshCo stores a great place to work. Today, FreshCo and its franchise partners proudly operate 142 stores across Alberta, Ontario, Manitoba, Saskatchewan, and British Columbia.
Please note that this career opportunity is for a role at an independently owned and operated corporation (“Franchisee”) which is licensed to use the “FreshCo.” trademark(s) by Sobeys Capital Incorporated (“Sobeys”). Applicants hired by a Franchisee will be employees of the Franchisee. No employment or similar relationship will be created between the applicant and Sobeys or its affiliates.
Ready to Make an impact?
Held responsible for the overall operation of the front end department including providing management and leadership to the cashiers, office clerks, and service clerks within the store. Ensure operational excellence in retail merchandising, inventory management, and customer relations. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market while achieving budgeted financial results. Promote an environment of employee and customer engagement.
Here’s where you’ll be focusing:
- Create a coaching and development culture for all department employees, which embraces a passion for food
- Manage department personnel which includes scheduling, recruitment, performance management and training
- Responsible for ensuring the communication of operational requirements/ changes to front-end department employees
- Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
- Provide customer service to meet customer needs
- Merchandises front end racks and fixtures along with ordering of product
- Order and maintain inventory
- Process and resolve customer concerns and requests
- Execute winning conditions
- Execute SMART Initiatives
- Ensure all applicable company policies and procedures are communicated and adhered
- Responsible for ensuring that OH&S, Food Safety, and other regulatory requirements and procedures, are implemented and maintained
- Perform department administrative duties as required
- Manage department budget
- Responsible for ensuring efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs
- Balance cash office according to company policies and procedures
- Perform negative tracking procedures
- Identify and correct cash discrepancies
- Submit payroll records and process invoices
- Thoroughly understand all relevant company programs, attend training as required
- Be known as the employer of choice by actively supporting an environment of employee engagement
- Coordinate maintenance of department equipment and repairs
What you have to offer:
- High school diploma
- Minimum of 18 months of experience working in the front-end department
- Ability to work independently in a fast paced environment
- Above average communication skills (oral and written)
- Full knowledge of department operations and skills
- Proficient use of Microsoft office suite
FreshCo. and its franchise partners offer teammates competitive compensation packages that will vary by role, location and store ownership. The salary range for this position is $20.40 - $26.50 per hour. We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure that you are paid fairly and competitively.
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company, these decisions are made by our Hiring Teams.
Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
**This is for a new store opening spring 2026**