Manager Home Meal Replacement and ALC

Ready to Make an impact?

The Prepared Foods Manager is responsible for the efficient and fiscally responsible operation of the department (Deli, Kitchen and Fresh Cut).  The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

Here’s where you’ll be focusing:

Operations:
• Partner with Production Leader to support and execute Prepared Foods strategy including merchandising, cross-merchandising, planogram changes, and seasonal changes
• Oversee day-to-day Prepared Foods operations including monitoring Prepared Foods staff and escalating any issues to Production Leader
• Adhere to health and food safety protocols. Ensure completion of equipment inspections, sanitation logs, sanitizer checks, and temperature checks
• Accountable for daily monitoring of OHS compliance, physical safety and food safety requirements
• Own and address any violations coming out of monthly OHS inspections conducted by Admin team
• Manage equipment repairs, escalating to Production Leader and pulling in vendors as needed
• Perform Production Teammate –Prepared Foods responsibilities as needed
• Responsible for sign/tag management including tasks necessary to make, hang, and order signage, and maintaining a missing sign tracker
• Make Prepared Foods catalogue updates
• Responsible for maintaining non-corporate recipes and nutrition labels
• Consistently check inventory to ensure quality, freshness, and adherence to standards
• Partner with Admin and Systems team on FIM maintenance, order reviews, and manage the production sheet
• Accountable for the execution of department-to-department transfers
• Oversee product reclamations, shrink management activities, and assist with product credits
• Review financial reports

Customers:
• Maintain an up-to-date, deep understanding of Prepared Foods items
• Develop a baseline understanding of other store departments’ services and goods to help answer customer questions
• Follow the CARE program to provide excellent customer service
• Share knowledge with Prepared Foods employees and other store departments to help direct customers as needed
• Use knowledge of Prepared Foods and other departments’ services and goods to help customers make decisions

Employees:
• Provide coaching and mentoring to Prepared Foods employees
• Facilitate training for Prepared Foods employees
• Identify inter-and cross-team development opportunities for Prepared Foods and non-Prepared Foods employees
• Gather input from Production Leader and other Managers and conduct Prepared Foods employees’ performance evaluations
• Partner with Production Leader on team scheduling

Other Duties

• • Coordinate maintenance of department equipment and repairs
• • Provide feedback for continuous improvement
• • Maintain a clean and safe working environment as per Company requirements
• • Other duties as required

What you have to offer:

Skills/Knowledge:
• Leadership including management, delegation, and conflict resolution
• Effective communication and customer service skills
• Strong coaching and mentorship skills
• Effective organization and time management
• Quality judgement and decision-making skills
• Ability to analyze financial and statistical information and use that information to make informed decisions
• Strong Prepared Foods knowledge (shelf life of products, display temperatures, etc..)
• Knowledge of inventory needs for Prepared Foods
• Food Safety certified with an understanding of food safety, rotation, and gluten-free/allergy food handling
• Ability to read planograms and flowagrams
• Understanding of food scales and label creation
• Basic knowledge of total store products and services to support customer inquiries (i.e., where things are located, who to connect them with to get answers)
• Physical ability to stand for extended periods of time, bend, climb, balance, kneel, and frequently push/pull up to 50 lbs., and lift more than 25 lbs.
• Ability to tolerate frequent temperature changes for extended periods of time

Experience:
• Secondary (high) school education/GED
• Must be 18 years or older
• Preparing and merchandising Prepared Foods required
• People management experience encouraged
• Previous retail experience and/or passion for Prepared Foods preferred

• Above average communication skills (oral and written)
• Full knowledge of department operations and skills
• Proficient in use of Microsoft office suite
• Full knowledge of total store operations and skills
• Ability to work independently in a fast paced environment
• Above average communication skills (both oral and written)
• Full knowledge of department operations and skills
• Proficient use of Microsoft Office Suite