Coordinator, Key Accounts
Requisition ID: 192349
Career Group: Corporate Office Careers
Job Category: Wholesale Key Accounts
Travel Requirements: 0 - 10%
Job Type: Full-Time
Country: Canada (CA)
Province: Ontario; Nova Scotia; Québec
City: Mississauga, Dartmouth, Stellarton, Montreal
Location: Tahoe Office, Bureau de Montréal-Nord, Dartmouth Office, Foord St. Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
We are looking for a Coordinator, Key Accounts to support the day-to-day operations of our National Accounts. This role plays a critical part in ensuring seamless execution of customer requirements and maintaining strong relationships with key accounts.
Here’s where you’ll be focusing:
- Prepare reports as required (e.g., service level, vendor loyalty, cost change, sales)
- Coordinate promotional activity (e.g., costing, forecasting, allocation tables)
- Manage issue logs for respective accounts
- Maintain listings and assortments
- Serve as the key contact for all accounts (excluding credit and delivery issues unless unresolved)
- Conduct store visits to identify development opportunities and strengthen customer relationships
- Monitor service levels and recommend improvements to drive sales and performance
- Complete cost change files where applicable
- Prepare communications (e.g., new listings/de-listings)
- Attend quarterly meetings with key accounts to review category performance and growth opportunities
- Collaborate regularly with buying and category management teams on promotions, forecasts, and distress inventory
- Maintain day-to-day contact with stores
- Ensure a clean and safe work environment in accordance with company standards
What you have to offer:
- Post-secondary education preferred, or equivalent experience
- Minimum of 5 years in retail or customer-facing roles
- Strong background in merchandising or retail operations
- Excellent communication skills—both verbal and written
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Working knowledge of SAP and EXE systems preferred
- Strong organizational and time management skills with attention to detail
- Ability to build relationships across teams and with external partners
- Bilingual in English and French is a strong asset as the candidate will be expected to collaborate with peers in other provinces and provide support to Sobeys employees across Canada.
#LI-Hybrid #LI-LM1
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
- Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
- Access to Virtual Health Care Platform and Employee and Family Assistance Program.
- A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
- A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
- Learning and Development Resources to fuel your professional growth.
- Parental leave top-up
- Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.