Ready to Make an impact?

The Director of Operations, E-Commerce Vaughan Fulfillment Center will provide strategic and operational leadership for a highly automated, live-production fulfillment center, with full accountability for site performance, customer experience, operational excellence, and financial results.  The Director will foster a high-performance culture focused on continuous improvement, employee engagement, health and food safety compliance, and scalable operational excellence while ensuring the fulfillment center consistently delivers against e-commerce growth and profitability objectives.

Here’s where you’ll be focusing:

As Director of Operations, E-Commerce – Vaughan Fulfillment Center, you’ll lead one of our most advanced, high-volume automated sites at the heart of our e-commerce business. This is a high-visibility leadership role where you’ll shape strategy, drive operational excellence, and deliver an exceptional customer experience, all while owning full site performance and financial results.

You’ll inspire a high-performing team, champion continuous improvement, and scale operations to support rapid e-commerce growth. If you thrive in fast-paced environments and are passionate about innovation, people leadership, and results, this is your opportunity to make a real impact.

Ready to Make an impact?  

As the Director of Operations, you will:

Driving Operational Excellence

• Lead the day-to-day operations of a state-of-the-art fulfillment center
• Own site performance, including P&L accountability, to deliver on e-commerce growth and profitability targets
• Leverage advanced warehouse management systems (Ocado) to optimize product availability, accuracy, freshness, and waste reduction
• Continuously improve performance across safety, quality, cost, delivery, and people metrics
• Partner with forecasting, replenishment, and delivery teams to maximize site capacity and dock utilization
• Oversee inventory management, ensuring accuracy, efficiency, and process integrity while driving cross-functional alignment
• Collaborate with stakeholders across Planning, IT, HR, Finance, Service Delivery, and Customer Experience to achieve business objectives
• Ensure full compliance with health, safety, and food safety standards

Leading and Inspiring Teams

• Build, coach, and empower a high-performing leadership team
• Be a visible, hands-on leader who engages teams at every level of the organization
• Translate strategy into clear priorities and aligned execution
• Foster a culture of accountability, innovation, and continuous improvement
• Set high-performance standards and encourage learning through experimentation
• Championing a culture rooted in integrity, engagement, and operational excellence
• Partner closely with Quality and Food Safety teams to uphold best-in-class standards

What you have to offer:

• 10+ years of leadership experience in Supply Chain, Logistics, or E-Commerce/Retail operations
• Proven success managing fulfillment center operations and full P&L accountability
• Cross-functional expertise across areas such as Replenishment, Transportation, Planning, or Strategy
• Strong track record of building and leading high-performing teams
• Exceptional problem-solving, organizational, and communication skills
• Experience delivering complex projects on time and on budget
• Experience in fresh or food environments is an asset, but not required
• Bachelor’s degree required, preferably in Engineering, Finance, or Economics.